@extends('layouts.app')

@section('title', 'Connect - Help & Support')

@section('content')
<div class="page-header d-print-none mb-4">
    <div class="row align-items-center">
        <div class="col">
            <h2 class="page-title text-white">Help & Support</h2>
            <div class="text-muted small">Submit support tickets and track responses from our systems engineering team.</div>
        </div>
        <div class="col-auto ms-auto">
            <button class="btn btn-primary" data-bs-toggle="modal" data-bs-target="#ticket-modal">
                <i class="ti ti-plus me-1"></i> New Support Ticket
            </button>
        </div>
    </div>
</div>

<div class="card shadow-sm">
    <div class="table-responsive">
        <table class="table table-vcenter card-table bg-transparent">
            <thead>
                <tr>
                    <th class="w-1">ID</th>
                    <th>Subject</th>
                    <th>Description</th>
                    <th>Status</th>
                    <th>Date Logged</th>
                    <th class="text-end">Actions</th>
                </tr>
            </thead>
            <tbody>
                @forelse($tickets as $ticket)
                    <tr>
                        <td class="text-muted font-mono">#{{ $ticket->id }}</td>
                        <td class="text-white fw-bold">
                            <a href="{{ route('support.show', $ticket->id) }}" class="text-warning text-decoration-none fw-bold">{{ $ticket->subject }}</a>
                        </td>
                        <td class="text-muted small text-wrap" style="max-width: 400px;">{{ $ticket->description }}</td>
                        <td>
                            <span class="badge bg-{{ $ticket->status === 'open' ? 'danger' : ($ticket->status === 'in_progress' ? 'warning' : 'success') }}-lt">
                                {{ str_replace('_', ' ', ucfirst($ticket->status)) }}
                            </span>
                        </td>
                        <td class="text-muted small">{{ \Carbon\Carbon::parse($ticket->created_at)->format('d-M-Y H:i') }}</td>
                        <td class="text-end">
                            <a href="{{ route('support.show', $ticket->id) }}" class="btn btn-outline-warning btn-sm">
                                Open Ticket
                            </a>
                        </td>
                    </tr>
                @empty
                    <tr>
                        <td colspan="6" class="text-center text-muted py-5">
                            <i class="ti ti-help-circle fs-1 text-muted mb-2"></i>
                            <p class="mb-0">No support tickets submitted yet. Need help? Click 'New Support Ticket'.</p>
                        </td>
                    </tr>
                @endforelse
            </tbody>
        </table>
    </div>
    @if($tickets->hasPages())
        <div class="card-footer d-flex align-items-center bg-transparent border-0">
            <div class="m-0 text-muted">
                Showing <span>{{ $tickets->firstItem() ?? 0 }}</span> to <span>{{ $tickets->lastItem() ?? 0 }}</span> of <span>{{ $tickets->total() }}</span> entries
            </div>
            <div class="ms-auto">
                {{ $tickets->links() }}
            </div>
        </div>
    @endif
</div>

<!-- Log Ticket Modal -->
<div class="modal modal-blur fade" id="ticket-modal" tabindex="-1" role="dialog" aria-hidden="true">
    <div class="modal-dialog modal-dialog-centered" role="document">
        <div class="modal-content">
            <div class="modal-header">
                <h5 class="modal-title text-white">New Support Ticket</h5>
                <button type="button" class="btn-close" data-bs-dismiss="modal" aria-label="Close"></button>
            </div>
            <form action="{{ route('support.store') }}" method="POST">
                @csrf
                <div class="modal-body">
                    <div class="mb-3">
                        <label class="form-label text-white-50">Subject</label>
                        <input type="text" name="subject" class="form-control" required placeholder="Briefly describe the issue (e.g. Leave balance calculation mismatch)">
                    </div>
                    <div class="mb-3">
                        <label class="form-label text-white-50">Detailed Description</label>
                        <textarea name="description" class="form-control" rows="5" required placeholder="Please provide all details needed for our team to reproduce and resolve the issue..."></textarea>
                    </div>
                </div>
                <div class="modal-footer">
                    <button type="button" class="btn btn-link link-secondary text-white-50" data-bs-dismiss="modal">Cancel</button>
                    <button type="submit" class="btn btn-primary ms-auto">Submit Ticket</button>
                </div>
            </form>
        </div>
    </div>
</div>
@endsection